Support
Account, payment, course, and certificate support
Choose the area that matches your issue. Signed-in learners should open a ticket so the support team can see the related enrolment or order.
Accounts and sign-in
Creating an account, verifying your email, and recovering access.
Enrolment and payments
Enrolling, receipts, refunds, and sponsored or scholarship access.
Courses and access
Getting into course activities and understanding your progress.
Certificates
Eligibility, issuance, and public verification of your credentials.
Common questions
How do I get help while signed in?
Open a support ticket from your account. Signed-in support can see your enrolments and orders, so it's the fastest route.
When will I get access to my course?
Access is usually ready within minutes of a confirmed payment. If it's taking longer, your course page shows a clear status and support can help.
How are refunds handled?
Refunds follow our refund policy. You can request one from the relevant order in your payments page.
Open a ticket for an account-specific issue
When you sign in, support can see the course or order connected to your ticket.